We are committed to ensuring that you are satisfied with the salon services you receive. If you are dissatisfied with your service for any reason, please let us know during your appointment or before leaving the salon so that we can address your concerns promptly.
Refunds for salon services are issued at the discretion of salon management. Refunds may be considered in the following circumstances: If there was a mistake made by our staff resulting in unsatisfactory service. If there was a technical error during the payment process. If there is a valid reason for dissatisfaction with the service, as determined by salon management.
Clients who fail to show up for their appointment without prior notice or who cancel their appointment with insufficient notice may be subject to a cancellation fee. Cancellation fees are non-refundable unless there are exceptional circumstances, as determined by salon management.
If you believe you are entitled to a refund, please speak with the salon manager or owner to discuss your concerns. Refunds, if approved, will be processed using the original payment method. It may take several business days for the refund to reflect in your account, depending on your financial institution's policies.
Refunds or exchanges for retail products purchased at the salon are subject to the return policy of the product manufacturer or distributor. Unopened and unused products may be eligible for a refund or exchange within a specified timeframe, as indicated by the product manufacturer or distributor.